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In
accordance with the guidelines of the of the National Approved letting
Scheme (NALS), rent24 LLP aims
to provide the highest standards of service to all landlords and
tenants, but to ensure that your interests are safeguarded, we
offer the following:
If you believe you
have a grievance, please write in the first instance to Amy
Cook at:
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Rent 24 LLP |
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22
Newtown Road |
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Bishops
Stortford |
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Herts |
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CM22 3SD |
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The grievance will be
acknowledged immediately, investigated thoroughly in accordance
with established “in-house” procedures and a reply sent to the
complainant within seven working days of receipt of the letter.
If the complainant
is dissatisfied with the result of the internal investigation,
please contact Mark Chick at the address above.
If the complainant
is still not satisfied, Rent24 LLP offers mediation between the
complainant and the company.
If the complainant
landlord remains dissatisfied, Rent24 LLP will provide a referral
to binding arbitration in accordance with the rules of the NALS
Arbitration Scheme. |
