In accordance with the guidelines of the of the National Approved letting Scheme (NALS), rent24 LLP aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:

If you believe you have a grievance, please write in the first instance to Amy Cook  at:

The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures and a reply sent to the complainant within seven working days of receipt of the letter.

If the complainant is dissatisfied with the result of the internal investigation, please contact Mark Chick at the address above.

If the complainant is still not satisfied, Rent24 LLP offers mediation between the complainant and the company.  

If the complainant landlord remains dissatisfied, Rent24 LLP will provide a referral to binding arbitration in accordance with the rules of the NALS Arbitration Scheme.

R e n t 2 4. A dynamic lettings agency, supplying quality properties, houses, flats, accommodation, for tenants to rent, throughout Bishop’s Stortford, Stansted, London Stansted Airport area, Sawbridgeworth, Dunmow, Much Hadham, Harlow, Ware, Hertford and surrounding villages. to include a selection of International properties

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